These terms and conditions outline the rules and regulations for the use of our website, products, and services. By accessing or using any part of our website, you agree to be bound by these Terms. Please take the time to read them carefully before proceeding.
1. Delivery
Upon receipt of payment, all purchased items will be dispatched within 10 working days. In the rare event that your chosen item is out of stock, we'll promptly notify you via email with the earliest availability date. Normally, delivery takes 1 to 2 working days. We strive to ensure timely delivery but please note that any indicated delivery times are estimates only.
2. Errors in Information
While we make every effort to provide accurate information, errors may occur. We rely on information provided by manufacturers and cannot be held responsible for inaccuracies beyond rectifying the error. Should an error occur, we'll take necessary steps to correct it but cannot be held liable for any consequential circumstances.
3. Refund & Return Policy
We want you to be completely satisfied with your purchase. Refunds will be provided for faulty or damaged goods. Here's how it works:
• For purchases made by credit card, refunds will be issued as a credit to the same account after inspecting the returned products.
• For purchases made by cheque or postal order, refunds will be issued via refund cheque after inspecting the returned products.
Please note the following conditions:
• Goods must be returned in their original packaging and accompanied by a receipt within fourteen days of receipt.
• Any damaged or malfunctioning items must be reported within 7 days.
• Costs incurred in returning the item are non-refundable.
• Goods exempt from return terms and conditions will not be accepted.
4. Terms and Conditions of Sale
We're committed to providing you with excellent service. Our terms and conditions of sale ensure clarity and transparency in all transactions. Here's what you need to know:
Interpretation:
• In these Conditions, certain terms have specific meanings. For example, 'Carrier' refers to anyone carrying goods on our behalf under any contract of carriage, and 'Goods' refer to the articles we agree to supply to you.
Orders:
• Placing an order with us constitutes an offer, which we may accept or refuse at our discretion.
• Orders can be canceled at any time until Confirmation of Order, except for customized goods.
• Each accepted order constitutes a separate contract.
Charges:
• Our charges exclude delivery charges unless expressed otherwise. VAT is included where applicable.
• We reserve the right to adjust charges at any time with notice, particularly if the price of goods increases between Confirmation of Order and Delivery.
• Advance payment of charges may be required before delivery.
Goods:
• All goods are subject to availability, and we reserve the right to modify or substitute goods with equivalent functionality without notice.
Delivery:
• Delivery times are estimates, and we cannot guarantee exact delivery times.
• Additional charges may apply if delivery is not possible due to circumstances beyond our control.
• We may deliver goods in installments, and canceling or rescheduling orders may incur additional charges.
Title and Risk:
• Risk of damage or loss of goods passes to you upon delivery.
• Title in the goods remains with us until full payment is received.
Quality:
• We warrant that goods will be of satisfactory quality.
• We endeavor to pass on any manufacturer warranties to you.
Force Majeure:
• We are not liable for failure to deliver due to events beyond our control.
Assignment:
• We may assign or subcontract contracts at any time with notice.
• You may not assign your rights or obligations without our consent.
Suspension and Termination:
• We may suspend or terminate contracts immediately if certain conditions are met.
• Termination of a contract does not affect your liability for payment.
These terms and conditions constitute the entire agreement between you and our Company and govern your use of our services. By continuing to use our website or services, you agree to abide by these Terms.